FAQ’s

Your order will be delivered within the ‘Estimated Delivery Date’ as committed at the time of order placement. You can check this by selecting your order from the “My Orders” section. Keep a lookout for our order delivery updates.

Also, we understand that due to the current Covid-19 crisis, the delivery date may not be as per usual timelines. But rest assured, we are working round the clock to deliver your order as soon as possible.

We are sorry you had to experience this. Click on the Account icon on the App homepage, Click on the “Orders” section, tap on the respective order & click ‘Return’. We will try to resolve this on priority.

We are sorry you have had to experience this. To initiate a return of the wrong item, please log in to the App, tap the “My Orders” tab, select the order in question & tap on the ‘Return’ tab. We will try to resolve your concern on priority.

We are sorry you had to experience this. Our partner retailers have in place the required checks to avoid exactly such an event. We request you to reach out to us within 48 hours of your order delivery so that we can investigate the matter.

You can cancel your order from the ‘Order details’ screen before it is out for delivery.

You can do so by clicking on the Account icon on the bottom of the App Home page > select “Orders” > Select the order which you want to cancel > tap “Cancel”. (Refer Image)

Or else, you can refuse it at the time of delivery and a refund will be processed into the payment source, if the order amount was paid online.

To get the invoice for your order(s), go to the “My Orders” section, tap on the respective order, and you will find an option to download the invoice in a PDF format.

Sorry, once your order is confirmed, it cannot be modified. Please place a fresh order with any modifications.

We ensure that the shelf life of the medicines being supplied by our partner retailers is, at least, a minimum of 3 months from the date of delivery.

You can place your order through our App

In developing this new Internet medium for the delivery of health care services, our organization is committed to meeting and exceeding current regulations. THIS PHARMACY only utilizes licensed US physicians that practice in the US. Our pharmacies are licensed to ship medication to all 50 states and employ licensed US pharmacists to provide you with the highest standards of pharmaceutical care. All medication is obtained from legitimate pharmaceutical wholesalers, so you rest assured you are receiving the same medication as you would at your neighborhood pharmacy.

Almost all orders are shipped within 1-2 business days of receiving payment. Standard mail can take 2–4 business days to reach you, depending on where you live. So your order should reach you within 3-6 business days of us receiving your payment. (Add another 1–2 days if you’re in a very remote area.)

We provide fast and secure delivery services to all our customers. You may get your product within 2-3 days. You may also ask for same-day delivery if it’s an emergency.

Our company has collaborated with some best courier companies, like UPS and USPS in the United States, to offer you the best shopping experience. Our process includes the following steps;

• First, we verify your order and product details;
• Then, we pack your product and give it to the delivery partner;
• Now, your product becomes the responsibility of our reputed delivery partners;
• Ultimately, they reach you and deliver your product without any mistakes.

This is all we do to deliver your product to your doorstep.

Customers must provide the following information to place an order:

• Personal information such as the customer’s name, email address, contact number, etc.
• Information about the shipping address, like your house number or any good landmark.
• Payment method details.
• Your doctor’s prescription (if available).

These are all the necessary details we need to know before confirming your orders and shipping them

We only provide genuine items that have official licenses. In general, we only work with well-known international companies. We check the expiry date of your ordered product to ensure safe and real product delivery.

Additionally, a high stock turnover guarantees that the most recently created medicines are accessible. We sell only those medicines that are FDA-approved, and also there is a separate section for re-checking every single treatment.